Cargiant

Bought a 3008 as a mobility car for my disabled family, broke down despite being under warranty (they only offer 6 months) we'd had it for 4 months. Car giant said it would be covered, they're wrangling out of it. So having to take them to court as they've shafted us with £16,000 finance and a car that they won't repair despite doing less than 4000 miles.

Avoid these con artists ripping you off to make a sales commission on broken motors and not repairing them despite all the promises that they will. The garage they recommend us go to quoted 2-3K for the repair which CarGiant has refused to do due to price.

Nice broken car and 5 years of finance!

Avoid like the plague, Your family & pocket will thank you for it.

They raised the price of a car by 500 pounds after I agreed to buy it, while I was waiting to sign the contract in the office. Only realised after they emailed me my copy of the contract. Sent them a photo of the listing price on their own website which I took a time stamped screen shot of after agreeing to buy the car. No compensation. Not even an apology. Refused to refund the deposit. No response a week later from their complaints team. Most dodgy sales practice I've ever come across.

I purchased a Mazda CX-3 2018 from CarGiant in November 2022, and it has been nothing but a nightmare since then. After just three months of ownership, the car started experiencing major problems with the DPF, Injectors, and Turbo, rendering it undrivable. I had no choice but to take it to the main Mazda dealer for repairs, which took over a month to complete.

During that time, I faced significant inconvenience and even suffered a loss of work due to not having a reliable vehicle. Despite these issues being covered under warranty, CarGiant failed to compensate me for the work loss and the extreme inconvenience I endured during the entire repair process.

Unfortunately, my troubles didn't end there. After around eight months, the vehicle developed another problem that the main dealer couldn't even identify after the initial diagnosis. This ongoing issue has caused me further loss of work and valuable time.

To make matters worse, CarGiant has been completely unresponsive to my inquiries and has shown a complete lack of responsibility for the faulty vehicle they sold me. I have reached out multiple times seeking a resolution, but they have ignored my concerns and failed to provide any satisfactory solutions.

I am utterly disappointed with CarGiant's lack of accountability and the poor customer service I have received throughout this entire ordeal. It is deeply concerning that they are selling vehicles with such inherent issues and then neglecting their customers when problems arise.

I strongly advise anyone considering purchasing a car from CarGiant to think twice and consider the potential consequences. They have demonstrated a complete disregard for their customers' well-being and failed to stand behind the quality of the vehicles they sell.

Good range of cars. Decent prices and you know you get a good car from them for the premium.

Buying a car is a very smooth process, but expect cars with issues, huge delays in dealing with the warranty, broken promises and a very unprofessional after sales staff. They advertise that their cars go through a 200 point inspection but that's hard to believe as both cars I've purchased in a month had issues. Complaining will be counterproductive as they slow down the service for those who do. Staff will never apologize or try to offer a solution and will always try to convince you how awesome they are despite the evidence telling otherwise. DO NOT BUY FROM CAR GIANT, but if you do take the car for a thorough test drive and get everything in writing.

Imagine IKEA only if it was designed by idiots and operated by absolute numpties and that gives you an idea of what the car buying experience is like at Car Giant. Waiting interminably for the salespeople to help me, I felt like K from the Castle, waiting for an immovable and uncaring bureaucracy. I am there to spend many thousands of pounds and they treated me like an unwanted refugee.
The reason they exist is that they do have good prices on their inventory. Just be prepared to pay the cost in time and general misery to take advantage is that.
I guess you could say that I would not recommend Car Giant.

Don't touch them with a barge pole, the car I went to view had been damaged and resprayed, badly, over spay was clearly visible. It had 2 months MOT left on it had 4 odd tyres. I was told they would knock £30 off the screen price to cover me getting the MOT done myself. As I was paying cash they wanted another £199 admin fee as I wasn't taking credit out. FALSE ADVERTISING. When I complained the manager said he would put 4 matching part worn tyres on but it would take over 2 hrs to get this done. He also said they did not paint cars even though there is a site plan with PAINT SHOP clearly marked on it. They lie just to get your money, I wouldn't buy a car off someone I don't trust, especially off someone who is caught lying. If you are looking for a car at the right money heed my warning and go else were.

Buying a car at Cargiant after all was a very good experience. To me the transparency (You See What You'll Get and You Get What You Pay), the huge number of cars on offer (all brands, types, makes) and the sales process and staff have made buying a car easy and without the hassle I expect in this business.

Prices are fixed and there is no negotiating. This actually takes out a lot of the usual hassle.

The cars are presented by brand and by type, so it is really easy to compare all these. This is much easier than if for example you have to go to different brand specific car dealers.

You can easily ask the staff on the spot for a demo drive with your preferred car (or more than one if you like). This is quite a short ride around the block but at least it is possible to get the feeling of the driving car.

Almost all cars are parked outside on the huge terrain so they will get cleaned (again) after you buy it. You don't need the extra polishing they offer. The car will be delivered shiny :-)

The only 'negative' part of my experience is the final chat with one of their sales consultants. After you have selected Your Car you will have to go through a commercial sales phase in which they will try to cross-sell stuff that you actually really don't need. And this stuff could really cost you A LOT OF MONEY. I was prepared for this and I did not really mind but you have to be prepared, you have to be strong to resist and very clear in your communication that you don't want the extra stuff they offer. Please be aware that this is very sophisticated well trained push selling of extra insurance, extra shiny nano technology polish, and what not and they do it in the heat of the moment where you just have decided to spend a whole lot of money anyway. This is where they make easy money from unprepared consumers without any knowledge. All the stuff they offer you can later get it for yourself (but you will probably don't want it anyway) for a better price (do check the stories about the polishing offered on the web if you still hesitate and you feel convinced you need the super-nano-extremely expensive stuff)

I have visited the Cargiant compound a few times. It is not very difficult to find and even with public transport (because if you don't have a car, how would you get there) it was not too difficult to get there. The first visit was really just to check the place out and to see what they have on offer. This is enormous, kind of overwhelming, great to be able to see all the different brands and types next to each other.

The second time I was more focussed, I had done a little homework and I was able to focus on a specific segment, specific brands and types. I did a demo drive with the one car I really liked and I bought it, right there. Except the sales chat described above, everything was well prepared and well organised.

The third time I was to pay and pick up the car. This again was very well organised, smooth, efficient, friendly, no hassle at all. The car was waiting for me and it was shiny as a mirror (without the extra-nano-super-polish).

After all I had a very good experience, I would recommend Cargiant to others and come back again.

As with any big purchases you have to take some time, do some homework to be able to make a good choice and prepare yourself for some commercial talks. Good luck and don't forget buying a car should be fun as well!

Would you buy a car from here? I personally wouldn't
The staff are all robotic with hardly any knowledge of cars. They are told to learn scrip's which makes them all give the same replies to questions you ask. The staff have individual targets and if not met have a review and the company comes down hard on them. They really don't give a crap about customers there just numbers and want to flog dodgy cars to meet there targets. The reason I say dodgy is upon closely looking at cars I can see allot of cars have had previous unrecorded damage as I have seen cars with a complete respray on one side done badly, car panels not aligned properly, incorrect tyres on cars or tyres with just about meeting the legal requirement, beak pads so thin that will require changing in under 100 miles, guaranteed to see many imperfections upon looking at the car closely, they wont tell you anything bad about the car and don't even offer a test drive but offer a demo drive which is like a few minutes drive so can't even drive in all gears as it's a small side streets only. They also want to sell you guard x and all the other crap to make more commission as the staff get more commission selling all these other extras and less on the cars. Guard x is a total waste of money it doesn't do what it says on the tin. This is how they will speak to you....."So what do you think of the car Dave? Do you like it Dave? Where are you from Dave? Where do you live Dave? Yeah it's nice isn't it Dave? Are you going to put a deposit down Dave?"
They will sell you a ticking time bomb with no qualms about reneging on their point of sale overtures. Example: Vehicle 5% oil level light would illuminate after 2 weeks, took vehicle to Vauxhall who found a failed drive shaft seal, and melted glove box lamp cover for one customer. If after you buy the car and got RAC to inspect it your guaranteed to have faults. Once you have bought the car that's it if you come back and complain they won't want to know.

Cargiant is nothing like I imagined it would be... but I had a very overactive imagination as an 8 year-old driving past every weekend. Where are the giant turntables showcasing the cars that people selected? Where are the conveyor belts bringing cars to you while you sit on a sofa and have a cup of tea? I guess this is why we all resort to Internet shopping!

Crazy imaginations aside, Cargiant stocks over 5000 cars! I have never seen so many cars in one place in my life! It's very well organised by manufacturers and they have a map at the entrance to help you along. If you have a set budget in mind, then you might want to check their website before you go (which we didn't) as they seem to be more expensive than other dealers (but they definitely have variety of 2nd hand cars). We didn't get anything because all the cars (apart from 6 or so) were outside of our budget - crazy!

It's also not a very easy place to get to if you don't have a car! (Imagine that, people without a car, wanting to buy a car... the audacity of it!) The closest tube station is Willesdon Junction, and then it's about a 15 minute walk to the showroom.

Overall, it's a good place to go to browse for a good car. They all seem to be in pretty good condition, at least from the outside (I didn't actually test drive any of the cars). I would definitely recommend looking on the website first if you have something specific in mind.